Go to Top
Call Us: (602) 224-9218

FAQ

What if my doctor is not available to see me?

We encourage patients to see their primary care physician as this is important for continuity of care.  If you have an urgent matter and your physician is not available to see you, you may be scheduled with one of our other physicians.

How can I reach my physician by phone?

To reach your physician, you may call the office and leave a message with your doctor's medical assistant.  Please note, we do not diagnose or treat over the phone, so if you have a medical problem, please call the office to schedule an appointment.

Do you deliver babies?

No, our physicians do not deliver babies.  We are happy to assist you with a referral to an OB/GYN if you are pregnant.

What if I need prescription refills?

Typically, your physician will provide you with enough refills to last until your next appointment.  If you are due for a medication refill, you are likely due for an appointment.  If you are requesting a refill, we ask that you contact your pharmacy at least 48 hours before you need your medication.

What is your cancellation policy?

We ask that you provide 24 hours notice if you must cancel your appointment.  This allows us to offer that appointment time to another patient.  If you must cancel your appointment with less than 24 hours notice or if you do not show up for your scheduled appointment, you may be charged a fee.

How do I obtain a copy of my medical records?

Click here to open our Medical Release Form.  Complete the form online, then print and sign it.  Mail or fax the completed form to our office (Attn: Medical Records Department).  This form can also be used to request that records from outside facilities be forwarded to Mountain View Family Physicians.

Am I allowed to eat or drink anything prior to coming in for "fasting" labs?

We ask that you not eat or drink anything other than water or black coffee (no cream or sugar) for 10 hours prior to your lab appointment. It is important to be well hydrated when you are having your blood drawn. You may take your usual medications unless you have been instructed to take them with food. If you have questions about this, please consult your physician.